Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Leadovix platform, website and related services (collectively, the “Service”) provided by Leadovix Limited, a company registered in England and Wales (company number 17071458) with registered office at 167 – 169 Great Portland Street, 5th Floor, London, England, W1W 5PF (“Leadovix”, “we”, “us”, “our”).

By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Definitions

• “Account” — the user account you create to access the Service.
• “Customer”, “you”, “your” — the individual or legal entity that has agreed to these Terms.
• “Content” — data, text, lists, search results, exports, and AI-generated outputs available through the Service.
• “Subscription” — the paid plan you have selected.
• “Authorised Users” — your employees, contractors, and agents permitted to use the Service under your Account.

3. Eligibility and account

You must be at least 18 years old and have authority to bind the legal entity you represent. You are responsible for the accuracy of registration information, for maintaining the confidentiality of your credentials, and for all activity under your Account. Notify us immediately at contact@leadovix.com of any unauthorised use.

4. Subscriptions, fees and payment

Subscription plans, features and prices are set out on our website or in your order form. Unless stated otherwise:

• Fees are billed in advance on a monthly or annual basis and are non-refundable except where required by law.
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
• We may change pricing on 30 days’ notice; changes take effect at your next renewal.
• All fees are exclusive of VAT and other applicable taxes, which you are responsible for.
• Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Free trials and beta features

We may offer free trials, alpha or beta access to the Service or new features. Such access is provided “as is”, may be modified or withdrawn at any time, and is subject to additional terms we communicate to you.

6. Acceptable use

You agree not to, and not to permit any Authorised User or third party to:

• Use the Service in breach of applicable law, including UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR);
• Send unsolicited communications in breach of PECR or equivalent applicable law;
• Use Service Content to engage in spam, harassment, fraud, or discriminatory practices;
• Resell, sublicense, share, or otherwise make Content (including B2B contact data) available to any third party without our prior written consent, except for use within your own business outreach activities and by your Authorised Users;
• Scrape, harvest, or otherwise extract data from the Service other than through features we provide for that purpose;
• Reverse-engineer, decompile, or otherwise attempt to derive source code from the Service;
• Interfere with the security, integrity, or performance of the Service;
• Use the Service to build a competing product or service.

We may suspend or terminate Accounts in breach of this section.

7. Your use of B2B contact data

Where the Service makes B2B contact data available to you:

• You are an independent data controller in respect of any personal data you process from the Service for your own purposes.
• You must comply with UK GDPR, DPA 2018, and PECR in your outreach activities, including providing required privacy notices and honouring opt-out requests promptly.
• You must respect any suppression flags and recipient unsubscribe requests.
• You are solely responsible for the content of communications you send to any contact obtained via the Service.

8. Data protection

Each party will comply with its respective obligations under applicable data protection law. Where we process personal data on your behalf (for example, data you upload for enrichment), we do so as your data processor under our Data Processing Agreement, available on request. Our processing of other personal data (including the B2B contact data in our platform and your account data) is described in our Privacy Statement.

9. Intellectual property

The Service, including all software, design, content, trademarks and underlying data structures, is and remains the property of Leadovix or its licensors. Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your Subscription term solely for your internal business purposes.

You retain ownership of any data you upload to the Service (“Customer Data”). You grant us a worldwide, royalty-free licence to process Customer Data solely as needed to provide and improve the Service.

10. AI-generated outputs

The Service may include AI-generated outputs (for example, market research summaries and intelligence answers). You acknowledge that:

• AI outputs may contain errors, omissions, or inaccuracies and should be verified before being relied upon for material decisions.
• AI outputs are provided for informational purposes only and do not constitute legal, financial, tax or other professional advice.
• We do not guarantee the accuracy, completeness, or fitness for purpose of AI outputs.

11. Service availability

We aim to keep the Service available 24/7 but do not warrant uninterrupted or error-free operation. We may carry out scheduled maintenance and will give reasonable advance notice for material planned downtime where possible.

12. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude all other warranties, conditions and representations, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of data, and non-infringement.

13. Limitation of liability

Nothing in these Terms limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Subject to that:

• Neither party shall be liable for loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.
• Our total aggregate liability arising out of or in connection with these Terms shall not exceed the fees paid by you to Leadovix in the 12 months immediately preceding the event giving rise to the claim.

14. Indemnity

You agree to indemnify and hold Leadovix harmless from any third-party claim arising out of your breach of these Terms, your misuse of the Service, your breach of applicable law (including data protection and marketing law), or your use of Content in your own outreach activities.

15. Suspension and termination

We may suspend or terminate your Account and access to the Service:

• Immediately, if you materially breach these Terms (including non-payment of fees) and fail to remedy the breach within 14 days of notice (or immediately, for breaches incapable of remedy);
• Immediately, if you become insolvent or cease to trade;
• For convenience, on 30 days’ written notice.

You may cancel your Subscription at any time via the Service or by contacting contact@leadovix.com. Cancellation takes effect at the end of the then-current billing period.

On termination, your right to access the Service ends. We may delete Customer Data 30 days after termination unless required by law to retain it.

Clauses intended to survive termination (including 9, 12, 13, 14, and 17) will continue to apply.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or by prominent notice on our website at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, except that we may bring proceedings to enforce our intellectual property rights or recover unpaid fees in any competent jurisdiction.

18. General

• Entire agreement — these Terms, together with any order form and our Privacy Statement, constitute the entire agreement between the parties on this subject and supersede all prior agreements.
• No partnership — nothing in these Terms creates a partnership, agency or employment relationship.
• Assignment — you may not assign your rights or obligations without our prior written consent. We may assign these Terms in connection with a sale, merger or restructuring.
• Severability — if any provision is found unenforceable, the remainder shall continue in force.
• Notices — notices to Leadovix should be sent to contact@leadovix.com. Notices to you will be sent to the email on your Account.
• Force majeure — neither party is liable for delay or failure caused by events beyond reasonable control.

19. Contact

Questions about these Terms? Contact us at contact@leadovix.com.

Leadovix Limited, registered in England and Wales (company number 17071458).